Privacy Policy
The Plumbing & Electrical Doctor (and its related bodies corporate) respects the privacy of personal information. This Privacy Policy outlines how The Plumbing & Electrical Doctor collects and treats personal information and how it will comply with the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (together the “Privacy Act”) and the thirteen Australian Privacy Principles (“APPs”) as per Annexure ‘A’.
To comply with The Plumbing & Electrical Doctor’s obligations under the Privacy Act and the APPs, this Privacy Policy details how The Plumbing & Electrical Doctor manages privacy within its organization.
Scope
References in this policy to The Plumbing & Electrical Doctor include and bind:
a) Employees of The Plumbing & Electrical Doctor, including The Plumbing and Electrical Doctor; and
b) Contractors to The Plumbing & Electrical Doctor or other third parties,
unless otherwise stated in the employee’s contract of employment or any other relevant documentation governing contractors or other third parties.
Content
The Plumbing & Electrical Doctor respects the rights of individuals to privacy. This policy outlines how The Plumbing & Electrical Doctor collects and treats personal information. Personal information is identifiable data about an individual or reasonably identifiable information. The Plumbing & Electrical Doctor has implemented practices to ensure its management of personal information is open and transparent.
What Personal Information The Plumbing & Electrical Doctor Collects
In conducting its business, The Plumbing & Electrical Doctor may collect the following types of personal information from individuals:
- Contact Details (including name, address, phone number, fax number, and email address)
- Information about goods or services ordered or sold
- Information from inquiries made
- Records of communications
- Financial details
- Credit Card Information
The Plumbing & Electrical Doctor only collects personal information necessary for or directly related to its business of marketing, selling, and conducting trade services, including but not limited to plumbing, electrical, and hot water.
How The Plumbing & Electrical Doctor Collects Personal Information
The Plumbing & Electrical Doctor collects personal information when individuals interact with it in person or electronically, when they access its websites, and when The Plumbing & Electrical Doctor provides goods or services to them.
The Plumbing & Electrical Doctor only collects personal information directly from individuals unless it is unreasonable or impractical to do so, such as when the individual acts through an agent.
The Plumbing & Electrical Doctor does not collect sensitive information (e.g., race, political opinions, religious beliefs, memberships, sexual preferences, criminal records, or health information). If sensitive information is required for business purposes, The Plumbing & Electrical Doctor will notify the individual at the time of collection and obtain their consent.
Information Provided to Individuals
When The Plumbing & Electrical Doctor collects Personal Information from individuals, The Plumbing & Electrical Doctor will provide those individuals with information regarding our privacy practices which is required to be provided under the APP’s. This information may be provided by referring them to this Privacy Policy.
Use of Personal Information
The Plumbing & Electrical Doctor uses and discloses personal information only for the primary purpose for which it was collected or for a related purpose, or where the individual has consented.
The Plumbing & Electrical Doctor takes reasonable steps to ensure that personal information it uses or discloses is accurate, up to date, complete, and relevant.
Direct Marketing
The Plumbing & Electrical Doctor will only use or disclose personal information for direct marketing purposes where permitted by Australian Privacy Principle 7. It will provide a simple means for individuals to request not to receive direct marketing communications and will include a prominent statement to that effect. The Plumbing & Electrical Doctor will comply with any such request.
Security of Personal Information
The Plumbing & Electrical Doctor takes reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure through security procedures and technologies.
If other organizations provide support services, The Plumbing & Electrical Doctor requires them to safeguard the privacy of any personal information provided to them. When personal information is no longer required, The Plumbing & Electrical Doctor will take reasonable steps to destroy or de-identify the information.
Access to Personal Information
If The Plumbing & Electrical Doctor holds personal information about an individual, it will, upon request, provide access to the information. If access is denied, The Plumbing & Electrical Doctor will provide the reasons for denial.
If The Plumbing & Electrical Doctor is satisfied that personal information is inaccurate, out of date, incomplete, irrelevant, or misleading, it will take reasonable steps to correct the information.
Website
When individuals visit The Plumbing & Electrical Doctor’s website, certain information such as browser type, operating system, and the referring website may be collected. This information is used in aggregate to analyze website usage and improve the site.
The Plumbing & Electrical Doctor uses cookies to improve website user experience. Cookies are small files used to identify individuals and track website use. The Plumbing & Electrical Doctor’s website may contain links to other websites not owned or controlled by it. The Plumbing & Electrical Doctor is not responsible for these sites.
Availability & Changes
This Privacy Policy is publicly available free of charge on The Plumbing & Electrical Doctor’s website or upon request. The Plumbing & Electrical Doctor may update this Privacy Policy in the future, with updated versions uploaded onto its website.
Implementation
The Plumbing & Electrical Doctor will continue to implement practices, procedures, and systems to ensure compliance with the Privacy Act, the APPs, and this Privacy Policy.
Complaints and Contact Details
If an individual has any inquiries or complaints about The Plumbing & Electrical Doctor’s privacy practices, they can contact The Plumbing & Electrical Doctor’s Privacy Officer. Complaints should be in writing for full investigation.
Contact Details for The Plumbing & Electrical Doctor Privacy Officer:
Call: (02) 4947 8665
Post:
Attn: Privacy Officer,
The Plumbing & Electrical Doctor,
PO Box 2296,
Gateshead NSW 2290,
Australia
Email: mail@theplumbingdoctor.net
Annexure ‘A’ - The Australian Privacy Principles (APP’s)
- Australian Privacy Principle 1 – Open and transparent management of personal information
- Australian Privacy Principle 2 – Anonymity and pseudonymity
- Australian Privacy Principle 3 – Collection of solicited personal information
- Australian Privacy Principle 4 – Dealing with unsolicited personal information
- Australian Privacy Principle 5 – Notification of the collection of personal information
- Australian Privacy Principle 6 – Use or disclosure of personal information
- Australian Privacy Principle 7 – Direct marketing
- Australian Privacy Principle 8 – Cross-border disclosure of personal information
- Australian Privacy Principle 9 – Adoption, use, or disclosure of government-related identifiers
- Australian Privacy Principle 10 – Quality of personal information
- Australian Privacy Principle 11 – Security of personal information
- Australian Privacy Principle 12 – Access to personal information
- Australian Privacy Principle 13 – Correction of personal information
For more information regarding the content of the APP’s you can refer to ‘Privacy Fact Sheet 17: Australian Privacy Principles’ located at the Office of the Australian Information Commissioner’s website at: Read the Australian Privacy Principles
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